Setting up your plugin


By default there are no categories, so you will need to add some categories that suit your site. You can do this easily by logging in as an admin, going to the page where you have included the shortcode and click ‘ask a question’. You will see a field for adding a new category. Continue adding categories until you have included all relevant categories.

You can also manage the categories from the backend with WordPress’s default UI. 

Note that these categories are completely separated from the default WordPress categories, so even if you are using the same system you’d need to set them up again.


We will automatically set the plugin to:

Show question view count to users

Each time a post is visited, the view count will be incremented by one. Even if this option is turned off, the view count will still be stored but just hidden from view.

Allow any logged-in users to post comments

You can turn this off so no commenting will be disabled for the general public, which would be useful if the questions should only be answered by admins.

Allow any logged-in users to post questions

Similar to above, but controlling publication of questions. Disabling this will result in more of a knowledge base or a FAQ page where the questions are also controlled solely by the admins.

Include questions in global WordPress search results

Turn this on to include questions in the default WordPress global search query. If you would rather separate the questions from other post types, turn this off.

Enable comment voting system

If enabled, users can vote for each comment once, either upvote (+1) or downvote (-1) by clicking the arrows right before each comment body.

Allow any new questions to be published immediately

If turned off, new questions will by default be hidden from the public until an administrator approves it. Please make sure you check back regularly to make sure you don’t miss any questions.

Allow any new comments to be published immediately

Similar to above, but controls the comments.

In addition to this, you can also mark comments as spam or delete them by moving them to the trash.

Allow question owners to delete their own questions

If you’d like to prevent question owners from deleting questions – which will also remove all comments and answers, you can turn this off to protect your content.

Allow question owners to pick the answer to their question 

If you are using the plugin in a more regulated environment, you might want to turn this off so only admins can pick an official answer to a question)

You can adjust all of these settings from the Settings page.

Color Customisation

Additionally, as mentioned before, you can adjust the colors of the plugin. Note that the foreground and background color only works in popups; outside of the popups they will simply use the colors of your theme.

Composing the registration email

You can also compose the content for registration emails sent to new users. You can find these fields at the bottom of the plugin settings page. New users will receive an email to set up a new password (which is a default WordPress functionality). To see what the email looks like, you can try signing up on this demo site – or try it on your own WordPress site after setting up the plugin.

Please make sure you have the email settings correctly set up in the WordPress backend. If you are a developer and is developing the site locally, we recommend the Mailtrap service/plugin to test the emails.